POLICY
We are assured in our products!
****DUE TO COVID-19 WE ARE EXPERIENCING SOME DELAYS, SHIPPING/PROCESSING TIME ARE NOT GUARANTEED. PLEASE PLACE YOUR ORDERS ACCORDINGLY.
RETURN POLICY
NO REFUNDS NO EXCHANGES! If you are not satisfied with your unit after receiving it within 72 hours, we will do our best to accommodate you. But absolutely no refunds or exchanges, please make sure you read all information provided carefully, along with filling out or answering any questions correctly. By finalizing your order you acknowledged that you have read and understood all return/exchange polices. ABSOLUTELY NO REFUNDS/EXCHANGES ON HAIR PRODUCTS OR HAIR ACCESSORIES.
HOT TOOLS: 7 days from received date exchange/refund policy.
For any custom wig order or ready to ship unit, you MUST agree to the terms and conditions before completing your purchase. Failure to do so with result in cancellation of your order.
THERE IS A 25% RESTOCKING FEE OF YOUR TOTAL ORDER FOR ANY CANCELLED UNIT ORDERS AFTER A 24 HOUR PERIOD.
TURN-AROUND TIME:
*TO AVOID ANY DELAYS OR CANCELLATIONS SHIPPING AND BILLING ADDRESS MUST BE THE SAME!
BUSINESS DAYS MONDAY-FRIDAY (HOILDAYS/WEEKEND NOT INCLUDED)
*please plan accordingly when purchasing.
CUSTOM MADE UNIT ORDERS:
2-3 business day processing time, 7-21 business days’ completion time, 3-5 days shipping time.
READY TO SHIP ORDERS:
10-14 BUSINESS DAYS SHIPPING TIME.
